Only by working closely with patients and communities can we develop services that truly meet their needs. Patient engagement enhances healthcare, and results in quality services that are oriented, planned and delivered to meet patient needs. By working together, we can understand patients’ priorities and concerns, and develop services accordingly.
How important and how simple it can be to genuinely listen to the views of patients and staff and engage them in how to improve services” Professor Sir Bruce Keogh, NHS England Medical Director 2007-2016
Getting started
This poster outlines the key steps to take when engaging with patients:
• Establish a patient panel
• Select patients for steering or advisory groups
• Establish links with patient groups
• Establish links with relevant charities.
You can also find out more by reading the article on how to involve patients to improve healthcare, on page 18 of this HQIP magazine, which provides helpful hints and tips to engage patients, in addition to using the resources below…
Guidance
From an introduction to improvement for patients, to an in-depth ‘how to’ guide on patient engagement, we are pleased to share a range of guidance on this topic.
More guidance on patient engagement.
Online learning
We offer a free-to-use online education packages on topics related to improvement in healthcare, including an Introduction to quality improvement for patients and public.
Case studies, videos & more
From case studies to involve patients in mental health and maternity care, through to videos on Patient Advocacy in Healthcare and Shared Decision Making, you can access our range of case studies, videos and other resources to support effective patient engagement.
