National Joint Registry (NJR) Operations Manager – Operations and Contract Management

Are you seeking a new challenge to help drive improvement in patient outcomes? Would you value an opportunity to develop your skills in a project-based role?…….then, we would love to hear from you.

The mission of the National Joint Registry is to collect and analyse high quality and relevant data about joint replacement surgery in order to provide timely warnings of issues relating to patient safety. In a continuous drive to improve patient outcomes and to ensure the quality and value of joint replacement surgery, we will monitor and report on outcomes, and enable and support related orthopaedic research. The NJR is the largest orthopaedic and one of the most influential healthcare registries in the world with a significant international profile. It is managed by the NJR Steering Committee, designated as an NHS England ‘expert committee’ and reports through the NJR Chair to NHS England.

The Healthcare Quality Improvement Partnership (HQIP) hosts the National Joint Registry which is managed as a separate entity. HQIP is an independent organisation established to promote quality in healthcare and in particular to increase the impact that clinical audit has on health care improvement. HQIP manages NHS clinical work programmes on behalf of NHS England and other devolved nations.

The NJR management team, based at HQIP, manages the registry’s work across its governance structure and services contracted through two key contracts covering data management and solutions and statistical analysis and support.  We are now seeking to recruit to the post of Operations manager – Operations and Contract Management, to join the NJR team to support the operational management of   NJR’s key contracts.

Operations Manager, National Joint Registry

Key requirements of this position are:

• To support the day-to-day operational delivery and management of activities related to contracts, projects and associated workstreams under the direction of the Associate Director for Operations and Contract Management (ADOC) working closely with the Deputy Director of Operations (DDO)and the Chairs of the NJR Sub-Committees
• To develop and maintain detailed project plans, contract related financial spreadsheets for each relevant work-stream and monitor progress towards key milestones, the management of relevant project documentation, and the organisation of close down activities at project completion.
• To support operational contract performance management of projects, workstreams and serviced delivery against KPIs and maintain a detailed KPI log.
• To monitor expenditure against agreed budgets and agreed contract expenditure, monitoring invoices via the Approval Max payment system and maintain detailed financial records making the ADOC aware of any variances.
• To manage contract review cycles including the processing of monitoring reports and arranging contract review meetings.
• To support the processing and review of new change requests, business cases and contract variations to ensure value for money and benefit to the NJR.
• To organise and attend Committee meetings as required, and be responsible for agendas, minutes and action lists arising out of the committees, working groups or other meetings relating directly to the committee as required.
• Draw up maintain and regularly update SOPs for work related processes as necessary.
• To develop and maintain excellent professional relationships with internal and external stakeholders relevant to the working areas.

Key personal specification requirements are:

• Degree or equivalent level experience in a relevant subject
• At least five years’ experience within identified area of responsibility, in either the NHS or allied bodies or charity sector management
• Demonstrable experience working in project management support role with a track record in successful management of projects and programmes.
• Experience of developing and implementing standard operating procedures
• Excellent financial management skills
• Excellent writing skills and attention to detail
• Excellent planning and organisational skills
• Ability to prioritise and manage multiple tasks and working to challenging targets and deadlines.
• Excellent interpersonal and relationship management skills, ability to liaise with internal and external stakeholders and communities.
• Excellent communication skills
• Analytical and problem-solving skills.
• Excellent IT skills – (intermediate level Microsoft excel required)

How to apply                                           

To apply, please download a copy of the job description and application form and return the completed application form, together with the Declaration of Interest to [email protected].  CVs sent without a completed application form will not be accepted.

For all roles you will be asked to provide evidence of your right to work in the UK at application and throughout the duration of your employment.

Please note that HQIP is unable to sponsor candidates at any stage of the application process or during employment with HQIP.

Closing date for applications: 9 Feb 2024 

Interviews are planned for:  W/C 19 Feb 2024

Due to the high volume of applications, feedback is only given to shortlisted applicants.

Further information

For further information about the post, please contact Yemi Garuba, NJR Assistant Director Operations and Contracts on [email protected]